Strategic Account Manager

TOPPAN Group

Strategic Account Manager responsible for client relationships and strategic plans at TOPPAN Packaging Americas. Ensuring high-quality services and collaborating with internal teams to drive client satisfaction.

Posted 8/1/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship development, with a strong focus on strategic planning and project delivery. Proficient in utilizing CRM software and Microsoft Office Suite to track performance and enhance client satisfaction.

Highest-signal resume keywords

Account ManagementClient Relationship DevelopmentProject ManagementCRM Software ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProject ManagementStrategic PlanningAnalytical SkillsProblem-SolvingClient SatisfactionSales ExperienceMarketing KnowledgeBusiness Development

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationCustomer Service OrientationAdaptability

Tools & Technologies

CRM SoftwareMicrosoft Office Suite

Industry Keywords

Client ExpectationsAccount GrowthService DeliveryBusiness GoalsInternal Stakeholders

About the role

Key responsibilities & impact

Develop and maintain long-term relationships with key clients, acting as the main point of contact.
Understand client business goals and develop strategic plans to support those goals.
Identify opportunities for account growth and work with internal teams to develop and implement strategies.
Oversee the delivery of services to ensure they meet client expectations and are delivered on time and within budget.
Track and report on account performance, providing regular updates to clients and internal stakeholders.
Address and resolve any issues or concerns that arise, ensuring client satisfaction.
Work closely with sales, marketing, and product teams to align efforts and achieve business objectives.

Requirements

What you’ll need

Prefer Bachelor's degree in Business, Marketing, or a related field.
5+ years of experience in account management, sales, or a related field.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Proven experience in managing projects and delivering results.
Strong customer service orientation with a focus on client satisfaction.
Ability to work effectively in a team environment.
Ability to adapt to changing client needs and business environments.
Proficiency in CRM software and Microsoft Office Suite.

Benefits

Comp & perks

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement