N1/N2 Support Analyst – Chatbots LATAM

TOPMIND

Professional providing support for chatbots across Latin America with N1 and N2 support roles. Responsibilities include monitoring tickets and simple adjustments in chat platforms.

Posted 5/5/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide N1 and N2 level support for chatbots
Monitor and manage the volume of tickets submitted by users via ServiceNow
Perform minor adjustments on the chat platform (e.g., text corrections, formatting, small changes)
Support operations across Latin American countries

Requirements

What you’ll need

Fluent Spanish (required)
Experience supporting digital platforms (e.g., CRM, e-commerce, etc.)
Knowledge of tools such as Salesforce is a plus
Experience with chatbots is a plus

Benefits

Comp & perks

Support work for chatbots in the LATAM region

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

N1 supportN2 supportchatbot supportticket managementtext correctionsformatting adjustments

Soft Skills

communicationinterpersonal skills