TOPMIND

Infrastructure Analyst

TOPMIND

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Lead the team / act as the point of contact
  • Important: Must be hands-on when required.

Requirements

  • Leadership experience
  • Extensive knowledge of contact center operations, support, and Microsoft tools (Office, Active Directory, etc.)
  • Queue management and preparation and presentation of reports/metrics
  • Strong interpersonal skills
  • Good communication skills
  • Preferred: knowledge of Zendesk
  • Advantage: some experience with SAP support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contact center operationsqueue managementreport preparationmetrics presentationSAP support
Soft Skills
leadershipinterpersonal skillscommunication skills