Senior Manager, Global Security - Investigation Technology
Topgolf
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Own the strategy, oversight, and performance of all global security technology systems, including access control, CCTV, alarm platforms, weapons detection, GSOC monitoring tools, and investigation software.
- Establish global technology standards, lifecycle plans, and platform governance.
- Ensure systems deliver accurate, timely, and actionable data to support incident response, investigations, and venue operations.
- Ensure all security systems remain operational, resilient, and optimized across all venues, offices, and international locations.
- Lead technology refreshes, upgrades, and large-scale deployments, ensuring consistent global configurations.
- Oversee system integrations to consolidate data and enhance GSOC, threat detection, and investigative capabilities.
- Serve as the primary technical expert supporting investigations, major incidents, and critical events.
- Retrieve, analyze, and manage video evidence, access logs, system data, and digital records.
- Support external law enforcement request for data and evidence as needed.
- Evaluate emerging technologies such as AI driven video analytics, automated weapons detection, and advanced monitoring solutions; recommend adoption based on risk, value, and feasibility.
- Ensure compliance with privacy laws such as GDPR, surveillance regulations, data retention policies, and global legal requirements.
- Develop and maintain global security technology SOPs, governance policies, and documentation.
- Oversee all security technology vendors, integrators, and support partners, including contract negotiations and performance management.
- Manage global technology budgets, including forecasting, procurement, and cost optimization.
- Lead major enterprise scale installation projects and cross‑functional technology initiatives.
- Partner with GSOC leadership to ensure monitoring platforms are fully functional, integrated, and optimized for real‑time incident detection and response.
- Train venue leaders, security teams, and corporate partners on proper use of security systems and investigative tools.
- Work closely with Investigations, IT, Operations, Facilities, Risk, Legal, and HR on security technology needs.
Requirements
- Bachelor’s degree required.
- Minimum 10 years of experience in physical security technology, physical security systems, or enterprise security management.
- Minimum 5-7 years of leadership experience in a global, multi-location environment.
- Deep technical expertise in access control, CCTV, alarms, weapons detection, GSOC platforms, and investigation/incident‑management systems.
- Strong project management experience leading large scale technology deployments.
- Experience supporting complex investigations with digital and video evidence.
- Knowledge of privacy, surveillance, data retention, GDPR, and global compliance requirements.
- Ability to translate technical capabilities into operational outcomes for non‑technical partners.
Benefits
- Free Play & 1/2 price food!
- Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
access controlCCTValarm platformsweapons detectionGSOC monitoring toolsinvestigation softwarevideo analyticsincident management systemsdata analysissystem integration
Soft Skills
leadershipproject managementcommunicationcollaborationtrainingnegotiationstrategic planningproblem-solvingadaptabilityoperational translation