Topgolf

National Director, Operations

Topgolf

full-time

Posted on:

Location Type: Hybrid

Location: District of Columbia • 🇺🇸 United States

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Job Level

Lead

About the role

  • Operational Leadership (20%): Provide strategic direction, communication, training, and empowerment to Venue Directors of Operations to ensure alignment with sales goals, service excellence, and brand standards.
  • Talent Development (20%): Build and sustain a strong leadership pipeline through succession planning and development initiatives.
  • Performance Management (15%): Establish goals, monitor progress, and conduct regular performance and development reviews.
  • Cross-Functional Collaboration (15%): Partner with cross-functional teams to support enterprise initiatives and shared priorities.
  • Venue Oversight & Hospitality Coaching (30%): Travel frequently to assigned venues to observe operations, provide in-person coaching, recognize strong performance, and ensure consistent hospitality delivery.

Requirements

  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred)
  • 3+ years of multi-unit, high-volume operational leadership across multiple states (required)
  • 12+ years of progressive leadership experience in food & beverage operations (preferred)
  • Strong business acumen with the ability to develop and execute strategic action plans
  • Excellent communication, coaching, and interpersonal skills
  • Proven success leading leaders and driving accountability.
Benefits
  • Competitive Compensation: Salary and incentive structure aligned with executive-level impact.
  • Benefits: Health, dental, vision, 401(k) with company match, and a generous PTO package.
  • Career Growth: Opportunities to influence strategy and lead at a national level.
  • Perks: FREE game play, food and retail discounts, and access to a fun, people-first culture.
  • Purpose & Impact: Lead meaningful work within an innovative, experience-driven brand.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operational leadershipperformance managementstrategic action planssuccession planninghospitality coaching
Soft skills
communicationcoachinginterpersonal skillsleadershipaccountability
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Hospitality Management