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Junior Client Operations Officer
TopFX GlobalClient Operations Officer responsible for all client queries in FX trading firm. Processing onboarding, deposits, withdrawals, and compliance in a dynamic environment.
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Review and process client onboarding applications, ensuring all KYC documentation and AML screening are accurately completed
- Deliver outstanding support to clients through various communication channels (live chats, tickets etc.)
- Work closely with internal teams and clients to clarify and fulfill documentation requirements
- Monitor and process client deposits, withdrawals, internal transfers and account funding activities
- Lease with PSPs and internal teams to resolve payment discrepancies and delays
- Perform daily reconciliations of funding accounts across multiple providers and banks
- Escalate and resolve client and PSP issues in a timely manner
- Assist in optimizing payment workflows and contribute to automation initiatives
- Monitor fraud indicators and report suspicious activity to the Team Leader of Client Services
Requirements
What you’ll need- Minimum 2 years of experience in a Client Services role
- Familiarity with PSPs, SWIFT and SEPA and alternative payment methods is considered an advantage
- Capable of managing complex and high-risk client inquiries with confidence
- Strong attention to details and analytical skills
- Excellent communication and problem-solving skills
- Confident working in shifts (morning - afternoon)
Benefits
Comp & perks- 21 days of annual leave
- Medical insurance from day one
- Friday finish work at 16:00
- 6 days of paid sick leave
- Birthday, new-born, and wedding allowance
- Bonus scheme based on company and individual performance
- Personal development training allowance
- Shifts allowance
- Meal allowance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KYC documentationAML screeningpayment workflowsreconciliationsfraud monitoringclient onboardingpayment processingaccount fundingissue resolutionautomation initiatives
Soft Skills
attention to detailanalytical skillscommunication skillsproblem-solving skillsclient supportteam collaborationconfidence in managing inquiriestime managementadaptabilityescalation management