Manager, Referral Partner Operations

Manage data integrity and operational support for referral partners at TopDog Law. Lead a team ensuring accurate data processing and communication.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Own Data Integrity
Ensure lead and case data from external partners is processed accurately and on time across all systems
Identify and resolve discrepancies before they impact downstream reporting or decision-making
Build and maintain quality control standards that the team executes consistently
Become the internal subject matter expert on how partner data flows
Own Partner Operational Support
Serve as the operational point of contact for assigned referral partners
Lead the Team, set clear KPIs, coach consistently, give direct feedback, and develop your people in real time
Communicate and Solve Problems, lead with the headline in every communication

What you’ll need

3–5 years in operations, data reconciliation, or a role where data accuracy and partner-facing coordination were core responsibilities
Experience managing a team, setting KPIs, running accountability conversations, developing people
Strong analytical skills, comfortable building and auditing data in spreadsheets, identifying patterns, and explaining findings clearly
Proficiency in CRM or case management systems, you learn new tools quickly and work across systems without friction
Crisp, headline-first communicator, written and verbal, with data to support every position you take
Proven ability to drive problems to resolution across teams and with external partners, without formal authority
Strong communication skills—written and verbal
Ability to think critically, prioritize effectively, and execute with speed

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data reconciliationdata accuracydata auditingdata analysisspreadsheetsKPI settingproblem resolution

Soft Skills

leadershipcoachingcommunicationcritical thinkingprioritizationteam development