Legal Operations Manager
TopDog Law
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Directly manage, mentor, and support pre-litigation paralegals
- Assign workloads, monitor performance, and ensure coverage across all teams
- Conduct regular check-ins, performance reviews, and coaching sessions
- Assist with hiring, onboarding, and training of new paralegals
- Foster a collaborative, accountable, and high-performing team culture
- Oversee case workflows to ensure timely progression
- Identify workflow bottlenecks and implement process improvements
- Coordinate with attorneys to ensure paralegal support aligns with case strategy
- Ensure accurate case documentation, reporting, and data entry
- Develop, maintain, and refine standard operating procedures for pre-litigation support
- Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
- Monitor case metrics and KPIs to evaluate efficiency and performance
- Implement best practices to improve productivity, quality control, and client service
- Work closely with intake, medical records, demand, litigation, and settlement teams
- Serve as a point of contact for operational issues affecting case flow
- Communicate staffing needs, workload trends, and operational challenges to leadership
Requirements
- 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases
- Prior experience managing paralegals or legal support staff required
- Strong understanding of personal injury or civil litigation processes (preferred)
- Excellent organizational, leadership, and communication skills
- Ability to manage competing priorities in a fast-paced environment
- Proficiency with case management systems and legal software
- Leadership and team development
- Process optimization and operational oversight
- Strong attention to detail and deadline-driven mindset
- Problem-solving and decision-making abilities
- Clear and professional communication
Benefits
- Earn competitive compensation and strong benefits, including comprehensive medical, dental, vision, life, and protection plans
- Receive a 4% 401(k) company match, helping you build long-term financial security from day one
- Access company-paid holidays, two floating holidays, and five paid sick days (with rollover up to 10 days)
- Enjoy generous paid time off: 120 hours in year one, 160 hours beginning your second anniversary, 200 hours annually starting your fifth anniversary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case management systemslegal softwareprocess optimizationdata entryperformance reviewsstandard operating procedurescase documentationworkflow managementKPI monitoringquality control
Soft skills
leadershipcommunicationorganizational skillsproblem-solvingdecision-makingteam developmentattention to detailcollaborationaccountabilitytime management