Customer Experience & Support Analyst

Topaz

Customer Experience & Support Analyst at Topaz transforming financial technology solutions. Collaborating with teams to enhance customer experience through analytical assessments and project management.

Posted 6/29/2026full-timeIndaiatuba • BrasilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct client review meetings to analyze and validate results.
Manage requests and tracking using Jira and Confluence for a client-dedicated team.
Coordinate with internal departments to address and fulfill requests.
Develop metrics and KPIs (a plus).
Prepare client presentations in PowerPoint.
Write procedures to support area processes.

Requirements

What you’ll need

University degree completed or in progress in Business Administration, Economics, Computer Engineering or related fields.
Knowledge of design patterns and user experience.
Advanced knowledge of Excel, PowerPoint, Jira and Confluence is valued.
Experience working with SLAs (service level agreements) is desirable.
Analytical skills, KPI generation, proactivity, customer orientation and teamwork.

Benefits

Comp & perks

Holistic Well-being: Your well-being is essential. We take care of you and your loved ones with comprehensive health plans because a healthy team is a team that makes an impact.
Development and Growth: Your career keeps moving. At Topaz, #Growth is constant. Through training programs and daily challenges, we provide the tools so your potential has no limits.
Flexibility and Balance: We believe in balance. Enjoy the flexibility you need to do your best with our hybrid working model and a day off on your birthday to celebrate as you deserve.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Analytical SkillsKPI GenerationUser Experience KnowledgeDesign Patterns Knowledge

Soft Skills

ProactivityCustomer OrientationTeamwork