Senior Business Executive

Topaz

Senior Business Executive role at Topaz focusing on account management and business expansion in financial solutions. Seeking candidates experienced in client relations and IT project management.

Posted 6/25/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Maintain the company's and its products' positive image with employees, clients and prospects;
Develop sales and business expansion plans for the managed client portfolio;
Develop customer retention plans, mapping and managing relationships and risks within the managed client base;
Conduct periodic client visits or meetings and keep CRM records up to date;
Lead tactical, operational and executive meetings within the client base, aligning institutional, operational and business interests;
Manage client tickets and requests and monitor priorities;
Guide clients according to the company's operational standards and processes;
Organize and align technical work plans involving and managing internal teams and client teams;
Record leads and commercial information in the company's systems and controls;
Maintain strict organization of deadlines, schedules, reports, activities, meetings and client-related information, with a primary focus on results and priority management;
Make recommendations based on client needs, feedback and monitoring of client metrics;
Occasionally manage small projects.

Requirements

What you’ll need

Flexibility
Results-oriented
Responsibility
Honesty
Proactivity
Ability to solve complex problems
Preferably a university degree in Economics, Business Administration, Communications, Engineering, or Computer Science
Languages: Advanced English and Spanish
Experience in account management and client relationship management, as well as in the full commercial cycle (sales funnel, forecasting, targets, sales reporting, contracts)
Desirable and a plus to have prior technical project experience in IT (Product Analyst, Systems Analyst, Developer, Project Lead, etc.)
Essential: previous experience in companies/projects/situations that adopted IT service management and governance frameworks (ITIL, COBIT), and project management (PMI, Scrum, Agile methodologies)
Most relevant experience will be in technology companies (especially software licensing providers)
Proven experience managing projects, handling support tickets and managing client and stakeholder expectations is essential. Experience mobilizing and organizing teams is a plus (not necessarily direct people management, but managing schedules, expectations, risks and outcomes).

Benefits

Comp & perks

Health and well-being: We care about our teams and offer a range of health plans focused on promoting well-being across the organization.
Personal and professional development: We're constantly evolving. We provide environments, programs and policies that ensure space and opportunities for your growth, including a career path.
Flexibility and time off: You will find the time needed to recharge, and you can enjoy a day off on your birthday. Work modality: on-site.
Partnerships: We offer various corporate agreements and discounts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient relationship managementsales funnelforecastingsales reportingcontractsproject managementIT service managementgovernance frameworksAgile methodologies

Soft Skills

flexibilityresults-orientedresponsibilityhonestyproactivityproblem-solvingorganizational skillscommunication skillsteam managementclient management