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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer inquiriesticket analysistest scenario preparationfunctional documentationoperational procedure documentationparameterizationconfiguration of productsknowledge base maintenancequery preparationdesign patterns
Soft Skills
customer service managementcommunicationproblem-solvingteam collaborationliaison skillsanalytical skillsattention to detailorganizational skills
Certifications & Qualifications
Bachelor's degree in Business AdministrationBachelor's degree in EconomicsBachelor's degree in Computer Engineering
Industry Keywords
service level agreementsfinancial marketequitiesfixed incomeuser experience
About the role
Key responsibilities & impact- Respond to and clarify customer inquiries.
- Resolve requests with support from the team and the knowledge base.
- Analyze and assess the quality of tickets and supporting evidence.
- Specify requests that will be forwarded to other areas.
- Reproduce and test scenarios in internal environments.
- Prepare queries.
- Perform parameterization and configuration of products/systems.
- Maintain the knowledge base.
- Evaluate and handle customer tickets.
- Prepare test scenarios.
- Create functional documentation.
- Create operational procedure documentation.
- Support and act as liaison between the development team and external clients.
Requirements
What you’ll need- Bachelor's degree completed or in progress in Business Administration, Economics, Computer Engineering, or a specialization in customer service management.
- Knowledge of design patterns and user experience.
- Desirable:
- Experience working with SLAs (service level agreements)
- Knowledge of the financial market, such as equities (variable income) or fixed income.
Benefits
Comp & perks- 🌱 Holistic Well‑being: Your well‑being is fundamental. We take care of you and your loved ones with comprehensive health plans, because a healthy team is a team that transforms.
- 🚀 Growth and Development: Your career keeps moving. At Topaz, growth is continuous. Through training programs and daily challenges, we provide the tools so your potential has no limits.
- ⚖️ Flexibility and Balance: We believe in balance. Enjoy the flexibility you need to perform at your best with our hybrid work model and a day off on your birthday to celebrate as you deserve.