Manager, Learning Performance
Airbnb
Senior Account Manager
Top Hat Engineering
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $150,000 per year
Job Level
Senior
About the role
- Drive Revenue: Identify, engage, and focus on expanding market share and unlocking new opportunities for sustainable growth.
- Own Key Relationships: Serve as the primary advisor for new and existing clients, understanding their evolving supply chain needs (e.g., established processes, automation goals, labor demands , inventory optimization , etc. ) and aligning our SaaS solutions to their goals.
- Drive Expansion: Identify upsell/cross-sell opportunities, negotiate renewals, and collaborate with internal stakeholder s to close expansion deals.
- Champion Success: Partner with various s upport teams to ensure seamless onboarding, adoption, and ROI realization.
- Strategic Planning: Lead quarterly business reviews (QBRs) to showcase value, address pain points, and co-build roadmaps for future collaboration.
- Voice of the Customer: Advocate for client needs internally, sharing feedback with Product and Marketing to shape platform enhancements.
- Exceed Metrics: Deliver against targets for net revenue retention (NRR), customer satisfaction (CSAT/NPS), and expansion revenue.
Requirements
- Bachelor's degree in Engineering (Mechanical or CS), Business Management, or related field.
- 10 + years in account management, customer success, or sales roles, preferably in SaaS, supply chain, or enterprise software.
- Proven Closer: Track record of retaining and growing high-value accounts (six , seven , or eight -figure ARR) in complex sales cycles.
- Supply Chain Savvy: Deep understanding of material handling systems, advanced automation, software, labor applications, inventory management challenges and how technology solves them.
- Trusted Advisor: Ability to engage C-suite, IT, and operations leaders with executive presence and strategic insights.
- Problem-Solver: Passion for diagnosing client pain points, building ROI-driven business cases, and delivering tailored solutions.
- Tech Proficiency: Skilled in CRM tools, Microsoft Suite, and collaboration platforms (Slack, Teams).
