Senior Account Manager
Top Employers Institute
full-time
Posted on:
Location Type: Hybrid
Location: St. Albans • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Manage an international portfolio of high-value, multinational client accounts, including local, global and regional accounts.
- Drive expansions and renewal conversations by building long-term relationships with senior HR and executive stakeholders, including C-level and procurement counterparts.
- Be a subject matter expert and ambassador of Top Employers HR Certification and represent the organisation in the global and local HR community.
- Proactively identify client needs, position the full value of the program, and support clients in quantifying and achieving measurable business outcomes.
- Work closely with Client Success, Certification, Delivery, and global sales colleagues to ensure seamless experience and maximum client value.
- Achieve growth targets for existing accounts through effective expansion, upselling, and renewals, meeting or exceeding global sales and revenue objectives.
- Contribute to ongoing product, service, and survey development by sharing client feedback and HR market trends with internal teams.
- Build and leverage a strong professional network by engaging with the worldwide HR decision-maker community.
- Participate in regional and global sales team meetings and collaborate internationally to support business objectives.
- Represent client interests internally to drive product innovation and excellence in delivery.
Requirements
- Bachelor’s degree (or equivalent), with preference for advanced business, HR, or relevant studies.
- 5-7+ years’ experience in international Account Management, preferably in HR or professional services with a focus on strategic/global accounts
- Demonstrated expertise in value-based selling, consultative needs analysis, presenting to large/executive audiences, objection handling, and closing complex deals.
- Strong negotiation skills at senior and global levels, including contract lifecycle, from proposal to long-term partnership.
- Excellent communication skills: able to engage with executive stakeholders, deliver persuasive presentations, and communicate complex value propositions.
- Fluency in English (written and spoken); additional languages are an advantage and foster international collaboration.
- Willingness and ability to travel for client meetings, conferences, and company gatherings as required for a global portfolio.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
value-based sellingconsultative needs analysiscontract lifecycle managementobjection handlingclosing complex deals
Soft skills
negotiation skillscommunication skillsrelationship buildingpersuasive presentationsclient needs identification
Certifications
Top Employers HR Certification