Tonkean

Customer Success Manager

Tonkean

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $145,000 - $165,000 per year

About the role

  • Drive adoption, retention, and expansion within a portfolio of enterprise customers, ensuring long-term partnership and measurable business impact
  • Develop and manage customer lifecycle strategies, complete with milestones to guide customers toward maximum value realization
  • Define and execute scalable approaches to engagement, proactively identifying risks and opportunities within accounts
  • Partner with Sales to support renewals, upsells, and expansion opportunities
  • Serve as the voice of the customer to the product team—providing feedback that helps shape the roadmap—and communicate product insights back to customers
  • Build engagement models and methodologies that ensure customers are educated, enabled, and delighted throughout their journey with Tonkean
  • Contribute to the development of best practices, playbooks, and scalable processes for the broader CS organization
  • Represent Tonkean with executive presence, guiding senior stakeholders on change management, adoption, and ROI

Requirements

  • 5+ years in Customer Success or equivalent customer-facing role within enterprise SaaS
  • Proven ability to develop strategies, translate them into initiatives, and drive measurable outcomes
  • Deep sense of empathy and curiosity in working with customers to solve complex problems
  • Strong executive presence with excellent communication and interpersonal skills
  • Technical aptitude and ability to engage productively with product and engineering teams
  • Comfort working in fast-paced, high-growth environments with ambiguity and change
  • Self-motivated, outcome-driven, and passionate about creating an excellent customer experience
  • Bachelor’s Degree required
Benefits
  • Competitive compensation & equity package
  • Virtual social events, and annual company offsite
  • 401k, Medical, dental, and vision insurance
  • Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer lifecycle strategiesengagement modelschange managementbest practicesplaybooksscalable processesmeasurable outcomesenterprise SaaSrisk identificationopportunity identification
Soft Skills
empathycuriosityexecutive presencecommunication skillsinterpersonal skillsself-motivatedoutcome-drivenpassionate about customer experienceproblem-solvingadaptability
Certifications
Bachelor’s Degree