Account Associate

Tonia Kiser - State Farm Insurance Agent

Account Associate providing exceptional customer service and support for a State Farm Agency. Fostering relationships and resolving customer inquiries with a focus on insurance services.

Posted 4/12/2026full-timeMarietta • 🇺🇸 United StatesJuniorMid-Level💰 $42,000 - $56,000 per yearWebsite

About the role

Key responsibilities & impact

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service.
Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Work with internal departments to resolve customer inquiries
Present quotes for various insurance products
Upsell & cross-sell for all product lines

Requirements

What you’ll need

Dedicated to building customer relationships
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
Ability to use multiple screens and systems
Takes initiative to follow up with customers
Must be currently P&C licensed or willing to complete by start date

Benefits

Comp & perks

Health insurance
Opportunity for advancement
Training & development
Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Health benefits
Valuable career-building experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance knowledgepolicy changesclaim submissionsbilling clarificationupsellingcross-selling

Soft Skills

customer relationship buildingeffective communicationproblem-solvingproactiveinitiative

Certifications

P&C license