Account Associate
Tonia Kiser - State Farm Insurance Agent
full-time
Posted on:
Location Type: Hybrid
Location: Marietta • United States
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Salary
💰 $42,000 - $56,000 per year
About the role
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service.
- Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Work with internal departments to resolve customer inquiries
- Present quotes for various insurance products
- Upsell & cross-sell for all product lines
Requirements
- Dedicated to building customer relationships
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Ability to use multiple screens and systems
- Takes initiative to follow up with customers
- Must be currently P&C licensed or willing to complete by start date
Benefits
- Health insurance
- Opportunity for advancement
- Training & development
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Valuable career-building experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance knowledgepolicy changesclaim submissionsbilling clarificationupsellingcross-selling
Soft Skills
customer relationship buildingeffective communicationproblem-solvingproactiveinitiative
Certifications
P&C license