Business System Analyst – Contract
Tonal
contract
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPETL
About the role
- Understand and articulate business objectives by building relationships with cross-functional stakeholders across Supply Chain, Manufacturing, Logistics, Field Operations, Inventory Planning, and eCommerce teams.
- Develop business cases, identify opportunities and recommendations that leverage automation and systems-based solutions to solve stakeholder challenges
- Execute requirements analysis, construct necessary diagrams and charts, and write specifications
- Develop and maintain system documentation, reflecting up-to-date departmental process changes
- Prepare technical reports from collecting, analyzing, and summarizing information trends
- Manage backlogs, inbound requests and bug management to support development resources and on-time execution of business needs
- Partner with and manage third-party vendors; ensure timely resolution of issues and adhere to project budgets
- Lead end-to-end project execution with partners and/or professional services
- Communicate status updates with stakeholders and business technology leaders
- Maintain technical knowledge from self-paced learning, assisted learning, or attendance to related workshops
Requirements
- 4+ years experience in operations-related function
- Technical background in Computer Science, Engineering, Finance or similar
- Exposure to transactional systems, primarily in ERP, EDI, and partner portals - NetSuite, SPS Commerce, Salesforce, DispatchTrack
- Knowledge or experience with ETL pipelines and APIs
- Process-oriented with strong Program Management skills and ability to define workflows, plan, execute, and document
- Comfortable working with large volumes of data and structuring data sets
Benefits
- This is a remote, fixed-term contract position open to candidates legally authorized to work in Canada
- Contract is expected to run through November 30, 2026, with the possibility of extension based on business needs
- Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements analysissystem documentationtechnical reportingETL pipelinesAPIsworkflow definitiondata structuring
Soft skills
relationship buildingcommunicationprogram managementproblem solvingstakeholder management