Customer Program Manager

TomTom

full-time

Posted on: 10/13/2025

Location Type: Hybrid

Location: Tokyo • 🇯🇵 Japan

✨ AI Apply

Mid-LevelSenior

About the role

Manage post-sales activities and delivery of customer programs for Automotive and enterprise clients in Japan
Collaborate with internal teams to ensure product delivery meets and exceeds customer expectations
Accountable for program delivery within budget while addressing complex customer needs and requirements
Establish and nurture strong relationships with customers, working closely with account managers to address escalations
Develop and implement comprehensive project plans, ensuring compliance with budget and quality standards
Facilitate cross-functional meetings and engage with engineering and product units
Champion best practices in risk mitigation, stakeholder alignment, and successful program delivery
Act as a spokesperson for senior stakeholders, promoting a culture of collaboration and customer obsession
Representing the customer in the TomTom product units and following up on projects critical to the customer

Bachelor’s degree in Engineering, Computer Science, or related field
Minimum of 5 years of professional experience in project management and product lifecycle management
Strong knowledge of the automotive & enterprise industry trends
Excellent communication, influencing and presentation skills; mastery of English and Japanese is a must
Dynamic, outgoing, pro-active, results-oriented, autonomous, hands-on, creative thinking, highly motivated professional
Willingness to travel internationally as required
Demonstrated autonomy, proactiveness, commercial acumen, and comfort in operating with ambiguity
Savvy user of Office applications (Outlook, Word, Excel, PowerPoint, Visio)

Benefits

A competitive compensation package
Time and resources to grow and develop, including a personal development budget and paid leave for learning days
Paid access to e-learning resources such as O’Reilly and LinkedIn Learning
Enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities
Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home
Improve your home office with a setup budget and get extra support with a monthly allowance
Enjoy options to work from your home country and abroad for a set number of days each year
Competitive holiday plan, plus an extra day off to celebrate your birthday
Join annual events like our Hackathon and DevDays