TOMS

Ecommerce

• Own and drive the end-to-end user experience strategy across TOMS’ digital platforms, focusing on customer journey quality, conversion rate, usability, and engagement across key touchpoints
• Lead UX design and execution for eCommerce experiences, including navigation, product discovery, PDP, cart, checkout, and other high-value customer interactions.
• Own conversion rate and digital funnel performance across key eCommerce journeys, leveraging data, testing, and insights to continuously improve outcomes.
• Partner with business stakeholders to translate requirements into intuitive, scalable, and high-performing user experiences that balance brand, functionality, and speed.
• Drive continuous optimization through testing, analytics, and user insights, improving conversion, engagement, and overall digital performance.
• Establish and maintain UX standards, design systems, interaction patterns, and best practices to ensure consistency, accessibility, and quality across all digital experiences
• Build and evolve UX capabilities, processes, and working norms, operating with a hands-on, problem-solving mindset in a lean environment to support execution and ensure high-quality outcomes.

Director, Digital Experience – Conversion

Social Media Manager

• Community Engagement & Relationship Building
• Social Listening & Community Insights
• Capture Content & Shoot Support (Organic + Paid)
• Content Scheduling & Social Operations Support
• Reporting, Performance Tracking & Trends

Director, Digital Experience – Conversion

Social Media Intern