Mechanical Service Technician

TOMRA

Mechanical Service Technician ensuring machine performance at TOMRA Food. Delivering high quality mechanical service with a focus on safety and customer relationships.

Posted 7/29/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mechanical systems performance, troubleshooting, and preventative maintenance, with a strong focus on customer service and communication. Proficient in mechanical installation, testing, and integration, ensuring compliance with machine specifications.

Highest-signal resume keywords

Field Service EngineeringMechanical TroubleshootingPreventative MaintenanceCustomer Service SkillsPLC Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical InstallationMechanical AssemblyElectrical WiringTroubleshooting Mechanical EquipmentDiagnostic TestingPreventative MaintenanceTechnical Procedure AnalysisPC BuildingIntegrationOptimization

Soft Skills

Customer Service MindsetEffective CommunicationProblem SolvingPositive AttitudeProfessionalism

Tools & Technologies

MS Office SuitePLCPackaging MachineryPrinting Machinery

Certifications & Qualifications

Industrial Trade QualificationDegree/Diploma in Mechanical or Related Field

Industry Keywords

Field ServiceMechanical SystemsCustomer CareSafety CultureService Delivery Environment

Tech Stack

Tools & technologies

AssemblyReact

About the role

Key responsibilities & impact

Ensure mechanical systems are performing to customer expectations
React to mechanical machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs
Perform field service work at customer sites which includes mechanical installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
Install, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding
Analyze, evaluate and diagnose mechanical equipment; troubleshooting machine problems through to resolution
Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines
Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)
Maintain close relationship with customer care centre (CCC) team and provide regular updates
Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner
Promote a “Safety first” culture throughout the company, our customers, and our industry

Requirements

What you’ll need

An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma
3+ years of experience as a field service engineer or equivalent education
Relevant experience in troubleshooting either mechanical or electrical equipment
Strong understanding / knowledge of mechanical assembly and electrical wiring
Knowledge / understanding of PLC
Experience in PC building, repairing and diagnostic testing
Working knowledge of PC and MS office suite, required
Proven ability to read, analyse and interpret technical procedures and/or governmental regulations
Ability to solve practical problems
Experience with packaging and/or printing machinery, a plus
Excellent customer service skills required
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Good written and verbal communication skills
A positive attitude with a strong customer service mindset
Experience engaging with customers in a service delivery environment

Benefits

Comp & perks

Birthday leave - have a day off on us!
Superannuation employer contribution paid on top of base salary
TOMRA provides eight weeks of fully paid parental leave to all eligible employees
Onsite car parking
Employee referral bonus
Jubilee program
Employee Assistance Program (EAP)
Global career opportunities with a strong record for promoting internally
Professional training and development: We are passionate about people and seeing them succeed. We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
We care for the planet and want to make a difference for the future
At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.