Field Service Engineer

TOMRA

Field Service Engineer at TOMRA Food delivering service and ensuring optimal machine performance in food production. Collaborating with customers and engineering for system quality and customer satisfaction.

Posted 5/6/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AssemblyReact

About the role

Key responsibilities & impact

Ensure machines are performing to customer expectations
React to machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs
Problem solves for operational or mechanical efficiency
Troubleshoot machine problems and/or performance issues through to resolution
Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines
Complete removal and installation of mechanical components such as shafts, bearings, belts, motors
Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents
Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)
Maintain close relationship with customer care centre (CCC) team and provide regular updates
Actively contributes to continuous improvement activities
Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration
Assist with training and development of new Field Service Engineers, as requested
Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner
Proactively work with customers and internal stakeholders to successfully complete projects (e.g., research and development site testing, refurb, refit or upgrades)
Regularly report on progress made with the customer activity plan and call cycle plans
Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales
Perform customer training, as required
Promote a “Safety first” culture throughout the company, our customers, and our industry

Requirements

What you’ll need

An industrial trade qualification in electrical, electronic, automation, mechanical, mechatronics, or industrial manufacturing is preferred, or equivalent degree/diploma.
3+ years of experience as a field service engineer or equivalent education.
Relevant experience in troubleshooting either electrical, electronic, or mechanical equipment.
Strong understanding / knowledge of electronics and electrical assembly and wiring.
Knowledge / understanding of PLC.
Experience in PC building, repairing and diagnostic testing.
Working knowledge of PC and MS office suite, required.
Proven ability to read, analyse and interpret technical procedures and/or governmental regulations.
Ability to solve practical problems.
Experience with packaging and/or printing machinery, a plus.
Excellent customer service skills required.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Good written and verbal communication skills.
A positive attitude with a strong customer service mindset.
Experience engaging with customers in a service delivery environment.
Able to perform frequent bending, kneeling, and standing, and work in confined spaces.
Ability to work under pressure.
Ability to lift up to 20 Kg., on a regular basis.
Ability to distinguish between the full range of colours in the colour spectrum.
No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables.

Benefits

Comp & perks

Birthday leave - have a day off on us!
Superannuation employer contribution paid on top of base salary
TOMRA provides eight weeks of fully paid parental leave to all eligible employees
Onsite car parking
Employee referral bonus
Jubilee program
Employee Assistance Program (EAP)
Global career opportunities with a strong record for promoting internally
Professional training and development: We are passionate about people and seeing them succeed. We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
We care for the planet and want to make a difference for the future
At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingpreventative maintenancemechanical components installationelectrical assemblyPLC knowledgePC buildingdiagnostic testingtechnical procedures analysiscustomer trainingproblem solving

Soft Skills

customer servicecommunicationcollaborationcontinuous improvementproblem solvingpresentation skillspositive attitudeability to work under pressureinterpersonal skillstraining and development

Certifications

industrial trade qualificationdegree in electrical engineeringdegree in mechanical engineeringdegree in mechatronicsdegree in automationdegree in industrial manufacturing