TOMRA

Lead Field Service Engineer

TOMRA

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

ERP

About the role

  • Installing, maintaining, and repairing TOMRA reverse vending machines at customer sites
  • Diagnosing and troubleshooting mechanical and electrical faults to minimise downtime
  • Carrying out both corrective and preventive maintenance visits
  • Supporting installation and commissioning of new systems once trained
  • Acting as a technical escalation point and sharing best practice with the wider team
  • Supporting the onboarding and training of new technicians as the team grows
  • Auditing on-site work and ensuring high service standards
  • Managing tools, spares, and van stock in line with inventory requirements
  • Accurately recording work completed in our ERP system (IFS)
  • Building strong relationships with customers, including retailers and shopping centres
  • Shift or weekend work may be required as the service organisation continues to expand.

Requirements

  • Strong electro-mechanical experience, with the ability to analyse, test, and repair mechanical or electro systems
  • A practical, solutions-focused mindset and strong attention to detail
  • Confidence working independently in the field and managing your own workload
  • A customer-first approach with clear and professional communication skills
  • Full UK driving license (max. 3 points)
  • Flexibility to travel extensively across the UK
  • Experience with reverse vending machines or similar automated equipment is an advantage, but not essential – full training will be provided.
  • Previous experience supporting or training others is also beneficial.
Benefits
  • A company that focuses on employee safety
  • Be part of a purpose-driven organisation contributing to sustainability and recycling at scale
  • A varied, autonomous role with real impact and visibility
  • Structured training and development on TOMRA technology
  • Opportunity to grow with a rapidly expanding UK service organisation
  • Competitive salary, company van, tools, and benefits package
  • Competitive salary and comprehensive benefits package, including: Health insurance after probation period (with the option to add family)
  • Employer pension 10% non-contributory pension contributions
  • Tenure Leave (can accrue more leave after from 5+ years of service)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electro-mechanical experiencediagnosing faultstroubleshootingpreventive maintenancecorrective maintenanceinstallationcommissioningauditingrecording work in ERP systemsrepairing mechanical systems
Soft Skills
solutions-focused mindsetattention to detailindependent workcustomer-first approachprofessional communicationteam collaborationtraining othersrelationship buildingflexibilitytime management
Certifications
Full UK driving license