Account Executive

• Own customer relationships for all service sales activities, including contracts, renewals, and upgrades.
• Present service value propositions and negotiate with customers to achieve mutually beneficial outcomes.
• Pursue and qualify opportunities identified by Field Service Engineers (FSEs), Customer Service Coordinators (CSCs), Marketing Assistant, Area Sales Managers (ASMs), or other sources.
• Ensure proposals meet customer requirements and align with TOMRA’s regional commercial strategy.
• Oversee contract closure, ensuring high-quality documentation and long-term customer engagement.
• Support ASMs in region with customer – specific service plans.
• Partner with Business Development and Service leaderships to align regional goals and service sales targets.
• Identify customer needs and recommend tailored service solutions that enhance customer satisfaction and strengthen TOMRA’s value proposition within the region.
• Identify process gaps in service sales activities and propose practical solutions.
• Contribute checking the development and launch of new service products and digital offerings.
• Support business cases for growth initiatives, including upgrade programs, contract renewals, and digital service adoption.
• Act as the escalation point for complex or critical customer cases related to service sales.
• Collaborate with Sales, Service, and Customer Support teams to ensure consistent, high-quality customer experience across all touchpoints.

Service Sales Executive

Junior Account Executive