Technical Training Program Manager
TOMRA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🏈 Anywhere in North America
Visit company websiteSalary
💰 $110,208 - $137,760 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Establish a Technical Training Center of Excellence to standardize and deliver structured, comprehensive training that enhances service capabilities and performance
- Develop and manage training protocols, procedures, and guidelines to ensure consistent, high-quality delivery, including troubleshooting from standard to urgent technical issues
- Own and maintain a training repository of best practices, methodologies, and tools to maximize knowledge sharing across teams
- Define, monitor, and measure team performance and productivity to drive continuous improvement
- Develop and execute a strategic training plan that addresses the needs of employees, partners, and customers
- Design and implement a multi-channel training program, including structured classes, e-learning, in-person, in-field, and certification programs.
- Ensure training programs meet operational requirements and support company objectives
- Identify emerging training trends and implement innovative solutions to improve efficiency, quality, and satisfaction
- Evaluate and adopt tools and technologies to enhance internal and customer training operations
- Conduct analyses to identify skill gaps and align training initiatives with business objectives
- Measure and track improvements in post-training proficiency and ongoing job performance
- Establish processes to monitor training effectiveness through feedback and assessments
- Manage assigned budget and meet financial targets
- Promote a 'Safety First' culture across all operations
Requirements
- Associate’s degree required; Bachelor’s or Master's in Engineering, Technical Education, Instructional Design, or related field preferred
- 8+ years in technical support, service operations, or technical training, with at least 5 years in a supervisory or managerial role
- Proven track record designing, developing, and delivering structured training programs-classroom, digital, e-learning, and certification formats
- Strong technical expertise in software and hardware systems, including networking, OS, databases, and cloud technologies
- Experienced in leading and coaching high-performing teams, including remote or distributed teams, fostering continuous learning and development
- Excellent communicator, able to explain complex technical concepts to non-technical audiences
- Hands-on experience with LMS platforms, training management systems, and customer service tools
- Skilled in analyzing skill gaps, evaluating training effectiveness, and driving continuous improvement initiatives
- Strong problem-solving, analytical, and operational management abilities; adept at managing multiple priorities in fast-paced environments
- Experience in budgeting, resource planning, and project management within technical training or operational functions
- Willing to travel frequently across North and Latin America (40–50% of the time) with a valid passport
- Comfortable working in food processing plants, farms, cold storage facilities, or outdoor environments with extreme temperatures
Benefits
- Comprehensive medical, dental, and vision plans with 100% employee premium coverage
- 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
- 401(k) with 100% match on the first 4% of your contributions
- 8 weeks of fully paid parental leave for eligible employees
- Up to 4 days of paid bereavement leave to support employees during personal loss
- Employee Assistance Program supporting mental, emotional, and financial well-being
- Inclusive culture that values diversity, well-being, and teamwork
- Global career growth opportunities with strong internal promotion record
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical trainingtraining program designe-learningcertification programssoftware systemshardware systemsnetworkingoperating systemsdatabasescloud technologies
Soft skills
leadershipcoachingcommunicationproblem-solvinganalytical skillsoperational managementcontinuous learningteam performance monitoringbudget managementmulti-tasking