Field Service Engineer
Intuitive
Field Service Engineer
TOMRA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AssemblyReact
About the role
- Ensure machines are performing to customer expectations.
- React to machine issues in the field within an appropriate timeframe and ensure prompt resolution.
- Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.
- Problem solves for operational or mechanical efficiency.
- Troubleshoot machine problems and/or performance issues through to resolution.
- Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance.
- Complete removal and installation of mechanical components such as shafts, bearings, belts, motors.
- Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents.
- Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s).
- Maintain close relationship with customer care centre (CCC) team and provide regular updates.
- Actively contributes to continuous improvement activities.
- Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration.
- Assist with training and development of new Field Service Engineers, as requested.
Requirements
- Relevant university degree level qualification such as Bachelor of Mechatronics Engineering/Mechanical Engineering/Engineering is preferred
- 5+ years of experience as a field service engineer or equivalent education
- Relevant knowledge of reading and interpreting electrical schematics
- An understanding / knowledge of electronics and electrical assembly and wiring
- Working knowledge of PC and MS office suite
- Ability to read, analyse and interpret technical procedures and/or governmental regulations
- Ability to solve practical problems
- Excellent customer service skills required
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Fluency in English and Hindi (both written and verbal) is required
- Good written and verbal communication skills
- A positive attitude with a strong customer service mindset
- Knowledge in PC building, repairing and diagnostic testing
- Experience engaging with customers in a service delivery environment
Benefits
- Birthday leave - have a day off on us!
- Onsite car parking
- Collaborative environment where idea sharing and thinking outside the box is encouraged
- Global career opportunities with a strong record for promoting internally
- Professional training and development
- Superannuation employer contribution paid on top of base salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechatronics engineeringmechanical engineeringreading electrical schematicselectrical assemblywiringPC buildingrepairingdiagnostic testingpreventative maintenancetroubleshooting
Soft skills
customer serviceproblem solvingcommunicationcollaborationtraining and developmentcontinuous improvementpresentation skillsanalytical skillspositive attitudeinterpersonal skills