Junior Mortgage Loan Processor – Team Lead

Tomo Mortgage

Junior Mortgage Loan Processor Team Lead overseeing a team of processors at a digital mortgage company. The role involves coaching team members and ensuring timely loan closings.

Posted 7/10/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Directly supervise and support a team of ~10 Junior Loan Processors, providing day-to-day coaching, feedback, and prioritization guidance
Onboard and train new team members on Tomo's systems, workflows, and mortgage fundamentals
Monitor team workload and redistribute files as needed to ensure SLAs are met
Conduct regular 1:1s and contribute to performance reviews for direct reports
Serve as the first escalation point for complex file issues, flagging to the Junior Loan Processing Manager when needed
Maintain visibility into the team's full pipeline, ensuring files are progressing and nothing is aging or stalled
Review team output for accuracy, completeness, and compliance before files advance to underwriting
Identify patterns in errors or delays and proactively address them through coaching or process adjustment
Serve as the team's in-house expert on appraisals, title, homeowners insurance (HOI), and employment/income verifications
Troubleshoot complex third-party issues — including appraisal escalations, title curative matters, HOI coverage gaps, and VOE discrepancies — with a clear understanding of how each impacts loan eligibility and timing
Stay current on agency guidelines and investor overlays as they relate to third-party documentation requirements

Requirements

What you’ll need

3–5+ years of mortgage loan processing experience, with strong hands-on knowledge of the full loan cycle
Deep familiarity with appraisals (order management, review, escalations), title (commitments, curative, endorsements), HOI (coverage requirements, binders, declarations), and employment verifications (written/verbal VOEs, 4506-C, self-employment docs)
A natural teacher — you get energy from helping others grow, not just doing the work yourself
Highly organized with strong attention to detail and the ability to manage competing priorities across a team
Clear, direct communicator — comfortable giving feedback, setting expectations, and escalating when needed
Experience with LOS platforms (Encompass or similar); comfortable learning new systems
Prior lead or supervisory experience a plus, but not required if you're ready to step into it

Benefits

Comp & perks

Equity Ownership: All teammates receive stock options—we win together
Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
Work-life balance and a generous paid time off policy
In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
401(k) retirement plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Full Loan Cycle KnowledgeError Pattern IdentificationPerformance Review ContributionFile Accuracy ReviewSLA Management

Soft Skills

Clear CommunicationOrganizational SkillsAttention to DetailCoaching AbilityFeedback Delivery