Mortgage Processing Manager

Tomo Mortgage

Processing Manager overseeing a Mortgage Operations team at a digital mortgage company. Driving success through team leadership and process improvement in loan processing.

Posted 4/23/2026full-timeDetroit • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee a dynamic team of Mortgage Loan Processors, ensuring accuracy and compliance in loan applications while fostering a customer-centric culture.
Lead and mentor a team of ~10+ Mortgage Loan Processors, serving as a point of escalation for complex issues and ensuring high performance and professional growth within the team.
Oversee company pipeline such that the team adheres to SLAs, maintains high standards of accuracy and compliance, ensures quality submissions to Underwriting, conducts timely follow-ups to prevent bottlenecks in the process, and coordinates successful closings on time.
Train team on customer service skills, both in written and verbal communications with agents, customers, and internal teams.
Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.
Work cross functionally to grow the team, taking an active role in interviewing and hiring top talent.

Requirements

What you’ll need

Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.
Proven track record in team management, with the ability to inspire, guide, and support team members to achieve organizational goals.
Excellent written and verbal communication skills, with the ability to effectively interact with customers, agents, and internal teams.
Strong attention to detail and commitment to maintaining high quality standards.
Demonstrated commitment to delivering an exceptional customer experience.
Proficiency in leveraging technology to improve processes and drive innovation, with a forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.
Bachelor’s Degree
3-5 years of experience in mortgage loan processing, specifically with purchase transactions
1-2 years of experience of managing a mortgage loan processing team
Experience with Byte Pro or Encompass software preferred, not required.

Benefits

Comp & perks

Equity Ownership: All teammates receive stock options—we win together
Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
Work-life balance and a generous paid time off policy
In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
401(k) retirement plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage lending processmortgage loan processingprocess improvementscustomer service skillsattention to detailquality standardsteam managementpurchase transactions

Soft Skills

leadershipmentoringcommunication skillscustomer experienceorganizational skillsproblem-solvingteam inspirationguidancesupport

Certifications

Bachelor’s Degree