Working Student Customer Success Assistant
Tomes GmbH
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Support the Customer Success team in customer care: You will effectively and purposefully support both new and existing customers to ensure they successfully use Idana.
- Iteratively improve workflows and processes: With your fresh perspective and willingness to try new approaches, you will help us continuously enhance our processes.
- Maintain materials and documentation for customers and internal teams: You will assist in maintaining and expanding customer-facing materials (e.g., self-help resources for our software) as well as internal documentation.
- Collaborate with Marketing, Sales, Product & Revenue Operations: You will work closely with other teams and use this cross-functional exchange to continuously improve the customer experience.
Requirements
- Strong communication: You can communicate clearly and precisely, both in writing and verbally.
- Customer focus: You have a strong understanding of customer needs and can empathize with their perspective.
- Organizational skills: You are good at managing multiple tasks simultaneously and keeping an overview.
- Initiative: You are proactive and bring your own ideas for process improvements.
- Team player: You enjoy working in a team and can collaborate well across different departments — including remotely.
- Flexibility: You are adaptable and willing to respond to changing requirements and tasks.
- Technical understanding: Basic understanding of software applications and a willingness to learn new systems quickly.
- Reliability and attention to detail: You complete tasks dependably and with high accuracy.
Benefits
- Meaningful work you can be proud of — helping to improve our healthcare system and the quality of patient care
- Innovation: Our software is changing how physicians and patients connect
- Growth: Join now — structures are in place, but there is still plenty of room to shape the future
- Opportunities for personal and professional development
- Transparent performance management system
- Hybrid on-site/home-office model or full remote
- State-of-the-art IT equipment with height-adjustable desks and a choice of operating system and software
- Flexible working hours
- Company pension contributions
- Unlimited coffee, tea and sparkling water
- Monthly €50 voucher
- 30 days annual leave (pro-rated for part-time)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communicationcustomer focusorganizational skillsinitiativeteam playerflexibilitytechnical understandingreliabilityattention to detail