Account Supervisor
Tombras
full-time
Posted on:
Location Type: Hybrid
Location: Knoxville • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develops strong client and internal agency relationships while leading the work and process at scale with flawless execution
- Oversees day-to-day account operations, managing resources, workflow scopes, timeline and budgets with consistency and accuracy
- Provide clear and succinct creative and media direction and feedback internally and externally
- Leads campaign development and execution from an operational standpoint, ensuring alignment across creative production and partner teams
- Serves as the team captain - motivating the internal team, maintaining momentum and fostering a collaborative, solutions-oriented environment
- Leads project meetings including status calls, internal scrum meetings, creative briefings planning sessions and more - internally and with clients with confidence.
- Builds trusted, respected relationships with senior day-to-today clients and is comfortable navigating difficult conversations or delivering challenging news
- Administers and respond to all internal and external correspondence in a timely and professional manner to support seamless cross-functional collaboration
- Maintains strong cross-functional relationships across outside integrated agency teams and partner agencies to ensure efficient communication and unified execution
- Strong understanding of the client’s business, industry, strategic priorities and the brief - balancing clients needs with agency perspective to guide high-quality work
- Demonstrates strong grasp of accounts high-level agenda and partners with Director to ensure execution aligns with strategic priorities
- Expresses strong creative instincts and client intuition, and is able to deliver the agency/creative POV
- Brings sharp understanding of the evolving media and consumer landscape, applying those insights to elevate the work and push for stronger outcomes
Requirements
- 5+ years of Account Executive/Project Management work in a traditional or interactive agency with experience working with and managing creative and production teams
- Thorough understanding of creative development and production process for both traditional and digital media
- Experience in banking/finance or a highly regulated industry with a strong understanding of compliance-driven review process a plus but not required
- Expertise in estimating, tracking, and managing multi-phase projects
- Exceptional time management, attention to detail, proofreading and organizational skills
- Ability to clearly, accurately and calmly communicate internally and externally
- Adept working in Google Workspace (drive, sheets, docs, slides)
- Demonstrated experience in handling multiple projects and working well under pressure
Benefits
- Family - It comes first, on every list. Tombras has been family-run since day 1, we strive to facilitate a family-oriented environment rooted in supporting one another.
- Dog-friendly offices
- Unlimited PTO
- Generous parental leave for primary and non-primary caregivers.
- Medical (PPO or High Deductible option) for employee + dependents
- 401(k) Participation
- Employer-paid Dental & Vision
- A company culture of promotions from within and an atmosphere allowing for varied and rapid career development.
- New, Modern building in Downtown Knoxville
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementproject managementcreative developmentproduction processmulti-phase project managementtime managementattention to detailproofreadingorganizational skills
Soft skills
client relationship managementteam leadershipcollaborationcommunicationproblem-solvingmotivationadaptabilityconfidencecreative instinctsclient intuition