Toledo Mud Hens

Onboarding Specialist

• Host new inquiry calls with families (script + training provided)
• Gather key details to help with proper group placement
• Walk families through first steps in our onboarding process
• Coordinate and share welcome call scheduling with the OTA
• Manage weekly scheduling, reschedules, pauses, and cancellations
• Maintain and update our master roster and member placement lists
• Coordinate attendance updates with the Billing Administrator
• Communicate with families regarding schedule changes
• Keep gamertags, usernames, and platform info organized and up-to-date
• Support smooth daily operations across the therapy, admin, and tech teams
• Serve as an approachable contact for parents during onboarding
• Work closely with our OTA Team, Admin and Billing Specialist, and Group Program OT
• Help identify gaps in processes and contribute to ongoing improvements

Scheduler – Onboarding Coordinator

Ecommerce

• Design engaging creative assets across social media, web, email, advertising, and marketing campaigns
• Help evolve and maintain Mud Club’s visual identity across all touchpoints
• Create graphics, presentations, digital ads, landing pages, and promotional materials
• Collaborate on campaigns, storytelling, and creative direction
• Design website pages, landing pages, onboarding flows, and digital user experiences
• Help improve the parent and member journey across Mud Club’s digital platforms
• Create user-focused designs that are visually engaging, intuitive, and accessible
• Support ongoing website updates and digital initiatives using platforms such as Squarespace
• Ensure designs are responsive and optimized for mobile and web
• Create engaging social media graphics, carousels, thumbnails, and short-form creative content
• Execute and visually interpret content from Mud Club’s content calendar
• Maintain consistent branding and visual quality across all platforms
• Adapt content across Instagram, Facebook, LinkedIn, TikTok, YouTube, and other channels
• Bring fresh ideas that improve engagement, communication, and brand experience
• Stay current with trends in design, gaming culture, digital experiences, and social media
• Contribute creatively across departments and special projects
• Help build systems and templates that improve creative consistency and workflow

Scheduler – Onboarding Coordinator

Brand & Digital Experience Designer