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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Amazon ConnectCisco contact centre technologiesAmazon LexContact LensBedrockWebex Contact CenterUnified Contact Center EnterpriseUnified Contact Center Expresscontact centre architecturecustomer engagement workflows
Soft Skills
customer-facing communication skillspresentation skillsdiscovery skillscollaborationautonomycommercial awarenessgrowth mindsetcustomer relationship managementtechnical consultingsolution positioning
Tools & Technologies
CCaaSUCaaSCPaaScloud communicationsprofessional services effort estimationRFPsRFIstendersproof-of-concept environmentssales collaboration
Industry Keywords
pre-sales experiencesolutions engineeringcustomer engagement technologiescloud contact centre trendssystem integratorscloud communications providerstechnical proposalscustomer-specific workflowssales cyclebusiness requirements
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Pre-sales solution engineering: Support and lead pre-sales activities for contact centre opportunities built on Amazon Connect and Cisco contact centre technologies.
- Customer engagement: Work closely with sales teams and customers to understand business requirements, position solutions effectively, and support opportunities throughout the sales cycle.
- Solution demonstrations: Design, configure, customise, and deliver compelling product demonstrations and proof-of-concept environments tailored to customer use cases.
- RFPs and technical proposals: Contribute to Requests for Proposal (RFPs), Requests for Information (RFIs), tenders, scope of work documentation, and professional services effort estimation.
- Technical consulting: Present and articulate contact centre solutions, technical concepts, and product capabilities to both technical and non-technical stakeholders.
- AWS Contact Centre technologies: Build and demonstrate Amazon Connect solutions and related AI-driven customer engagement features including Amazon Lex, Contact Lens, and Bedrock.
- Cisco Contact Centre solutions: Support Cisco contact centre opportunities involving technologies such as Webex Contact Center (WxCC), Unified Contact Center Enterprise (UCCE), and Unified Contact Center Express (UCCX).
- Demo customisation and configuration: Perform hands-on technical configuration and lightweight implementation work required to customise demos and showcase customer-specific workflows.
- Sales collaboration: Partner closely with account managers and sales teams to help progress opportunities, support customer discussions, and position solutions effectively.
- Customer relationship management: Build credibility and trusted relationships with customer stakeholders during the pre-sales engagement process.
- Continuous learning and growth: Stay up to date with developments in Contact Centre as a Service (CCaaS), AI-powered customer engagement technologies, and evolving cloud contact centre trends.
Requirements
What you’ll need- Pre-sales experience: Practical experience in a pre-sales, solutions engineering, solution consulting, or customer-facing technical role within cloud communications, contact centre, or related technology environments.
- Contact centre technologies: Experience with Amazon Connect, Cisco contact centre technologies, or similar CCaaS platforms.
- AWS technologies: Hands-on experience with Amazon Connect and related technologies such as Amazon Lex, Contact Lens, and Bedrock.
- Cisco technologies: Experience with Cisco Webex Contact Center (WxCC), UCCE, UCCX, or similar Cisco contact centre technologies is highly desirable.
- Customer-facing communication skills: Strong presentation, discovery, and customer engagement skills, with the ability to explain technical concepts clearly and confidently.
- Demo and proof-of-concept work: Experience building demos, proof-of-concept environments, or customer solution showcases.
- Technical foundations: Good understanding of contact centre architecture, cloud communications, telephony concepts, and customer engagement workflows.
- Commercial awareness: Ability to balance technical discussions with commercial awareness and customer business needs during pre-sales engagements.
- Industry background: Experience within Contact Centre as a Service (CCaaS), Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), system integrators, cloud communications providers, or related industries.
- Collaboration and autonomy: Ability to work independently on opportunities while collaborating effectively with sales, technical, and customer stakeholders.
- Growth mindset: Interest in learning new technologies and expanding into AI-driven customer engagement solutions and modern cloud contact centre platforms.
Benefits
Comp & perks- Professional development
- Flexible working hours