Customer Success Manager – Enterprise Accounts

Toku

Customer Success Manager managing post-sales customer relationships at Toku. Leading onboarding and account health for enterprise customers across APAC regions.

Posted 5/6/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of enterprise accounts post-sale
Lead onboarding and early-stage engagement
Own the customer relationship throughout the lifecycle
Contribute to customer success planning by helping define customer goals
Monitor account health qualitatively
Work closely with Service Level Management (SLM), Support, Product, and Engineering
Remain close to customer issues and communication during incidents
Track customer activity, actions, risks, and next steps across multiple accounts
Identify recurring customer challenges and contribute to improving onboarding, engagement, and customer experience practices

Requirements

What you’ll need

Around 4+ years’ experience in Customer Success, Account Management, or a similar post-sales client-facing role
Experience managing B2B or enterprise customers, ideally in SaaS, telecom, technology services, or similar environments
Strong communication and stakeholder management skills
Practical experience across the customer lifecycle
Exposure to customer success planning, account reviews (QBRs or similar), and account health/risk management
Strong organisation and coordination skills
Experience working cross-functionally with Sales, delivery/service teams, and technical teams
Strong problem-solving and critical thinking ability
Comfort working in evolving environments without fully defined processes
Interest or experience in improving processes, onboarding approaches, or customer engagement models over time
Working knowledge of CRM tools such as HubSpot or similar for managing customer activity and account visibility
A balanced profile — able to combine strong relationship management with operational discipline.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementcustomer lifecycleaccount health managementrisk managementonboardingcustomer engagement

Soft Skills

communicationstakeholder managementorganizationcoordinationproblem-solvingcritical thinking