Support Supervisor

Tokio Marine HCC

Supervising Underwriting Support staff for processing insurance policies at TMHCC, a specialty insurance company. Managing workflow, training, and compliance within the underwriting department.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $69,500 - $126,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive Underwriting experience with a strong understanding of state laws and industry practices, alongside exceptional organizational, analytical, and communication skills. Capable of managing workflows, training staff, and implementing process improvements while maintaining confidentiality and compliance.

Highest-signal resume keywords

Underwriting ExperienceStaff SupervisionProcess ImprovementMicrosoft Office ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UnderwritingPolicy ProcessingPerformance AppraisalOperational Problem ResolutionEmployee TrainingWorkflow ManagementDocument ReviewData InputAnalytical SkillsOrganizational Skills

Soft Skills

CommunicationCoachingConflict ResolutionCareer DevelopmentTact and Diplomacy

Tools & Technologies

Microsoft ExcelMicrosoft AccessMicrosoft PowerPointMicrosoft Word

Industry Keywords

Insurance PoliciesAgent RecordsState LawsQuality StandardsDepartment WorkflowLegal UpdatesTechnical Developments

About the role

Key responsibilities & impact

Supervises the underwriting support staff in the processing of new and renewal insurance policies and maintenance of agent records.
Responsible for staff scheduling to include: department workflow, work assignments, employee training, and employee absences.
Document and communicate performance appraisals and address disciplinary issues.
Conduct interviews for new or replacement staff and provide new employee training.
Assist staff to resolve complex or out of policy operational problems.
Coach and provide career development advice to staff.
Serve as primary point of contact for department staff with questions pertaining to procedures and processes.
Monitor department work flow to ensure adherence to company policies, procedures, and quality standards.
Oversee the input of new, temporary and/or renewal submissions into designated database by Underwriting support staff.
Review and approve correspondence such as quote letters, memorandums, declinations, or invoices.
Approve within given authority or recommend approval or denial to higher authority.
Perform work of Underwriting support staff to meet deadlines or commitments.
Evaluate, develop, recommend, and implement improvements to current departmental processes and procedures.
Coordinate with Accounting/Collection personnel on policy cancellations.

Requirements

What you’ll need

6 Years of relevant and progressive Underwriting experience in specialty or related area that includes a strong working knowledge of state laws
Possess and have ability to apply broad knowledge of principles, practices, and procedures
Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
Exceptional organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment
Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Benefits

Comp & perks

Competitive salary and employee benefit package
Strong learning culture
Growth perspectives
6% 401K match
20 days of PTO and 2 Floating Days
Paid parental leave