Casualty Claims Specialist

Tokio Marine HCC

Casualty Claims Specialist investigating and resolving complex bodily injury claims throughout the USA. Collaborating with business partners and mentoring less experienced adjusters in claims management.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $104,600 - $143,900 per yearWebsite

About the role

Key responsibilities & impact

Handles claims that involve the investigation of coverage, liability, damages and resolution of both non-litigated and litigated claim files for primary casualty and excess lines, with emphasis on Bodily Injury claims and Landlords & Tenant (OL&T) claims throughout the United States.
Proactively handle complex claims from the First Notice of Loss (FNOL) to resolution of the claim while working with and advising business partners
Analyze and draft coverage letters while properly communicating coverage positions to insureds, brokers and agents
Assimilate all transfer cases and have current diary on all files; ensure all files are worked and brought current; understand and apply best practices; maintain a 1 to1 open to close ratio while reducing average indemnity and additional living expense (ALE)
Conduct and proactively handle investigation of claims whenever possible
Direct and closely monitor outside vendors or experts when needed
Draft high-quality reports, set timely reserves, or report to leadership cases wherein the reserves need to be set over authority
Provide technical advice to claims leadership and underwriting
Mentor and educate less experienced adjusters
Travel to conferences, mediations, and trials as necessary
Become proficient on all systems

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Accounting, Finance, a related field, or equivalent education and/or experience
Doctor of Jurisprudence preferred
State Adjusting Licenses as required
CPCU and/or AIC preferred
8 years of relevant and progressive experience handling Bodily Injury cases, primary and excess, throughout the United States
Experience in Artisan claims and OL&T claims, including New York Labor Law
Deep knowledge of Construction Bodily Injury Claims
Highly proficient in coverage with experience handling coverage litigation on behalf of a carrier
Strong understanding of Risk Transfer and Recovery
Proficient in Litigation Management, including legal budget creation and review
Strong analytical, decision-making, and problem-solving skills
Exceptional communication skills with ability to build internal and external relationships
Flexibility and willingness to learn
Advanced knowledge of principles, practices, and procedures
Strong written and verbal communication skills with emphasis on confidentiality, tact, and diplomacy
Knowledge of industry changes, legal updates, and technical developments
Advanced proficiency in Microsoft Office (Excel, Access, PowerPoint, Word)

Benefits

Comp & perks

Competitive salary and comprehensive medical, vision, and dental benefit package, with eligibility beginning on your date of hire
Strong learning culture with ongoing development opportunities
Basic life and disability insurance
401(k) plan with 6% company match
20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
Paid parental leave
An opportunity to do meaningful work and love what you do

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Bodily Injury claimsLandlords & Tenant claimsFirst Notice of Loss (FNOL)coverage analysisLitigation ManagementRisk TransferConstruction Bodily Injury Claimscoverage litigationanalytical skillsproblem-solving skills

Soft Skills

communication skillsdecision-makingflexibilitywillingness to learnmentoringrelationship buildingtactdiplomacy

Certifications

Bachelor’s degreeDoctor of JurisprudenceState Adjusting LicensesCPCUAIC