Revenue Operations

• Own the design, implementation, and continuous improvement of AM and CS operations, systems, and reporting.
• Optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.
• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle, from onboarding to renewal.
• Implement and manage customer success software and tooling (e.g., Planhat, ChurnZero, Vitally) to enhance team efficiency and customer engagement.
• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends
• Build scalable processes to support a growing CS team across multiple business units.
• Support forecasting, capacity planning, and segmentation strategies for Customer Success
• Lead cross-functional initiatives that improve customer experience, retention, and expansion

Revenue Operations Manager, Customer Success

Director of Revenue Operations

Revenue Operations Analyst

Senior Revenue Operations Analyst

Trainer II, Sales Enablement – AI Programs

Director, Business Revenue Systems