Togetherall

Account Manager

• Build strong relationships and manage stakeholder relationships within large, complex organizational clients
• Manage the full renewal process, including value positioning, pricing proposals, negotiations, and contract closure
• Plan and lead renewal and budget discussions well in advance of key timelines, ensuring clients have the information and support needed to secure ongoing contracts.
• In partnership with clients and Togetherall’s marketing team, develop, execute, and continually refine engagement plans to ensure Togetherall is communicated appropriately, and member engagement targets are met
• Use a CRM system (PipeDrive) to capture all client information including meetings, proposals, and contracts
• Actively maintain contact with clients to ensure that they continue to be positive about the service. Be responsive to questions and effectively address any issues
• Interpret platform data and client insights to support decision-making, provide strategic recommendations, and highlight impact
• Partner with the internal operations team to implement and onboard new clients
• Build internal relationships to ensure partnership and overall business success
• Develop and maintain an excellent knowledge of the digital health space and the complexities of mental health services as it relates to the assigned sector
• Travel as necessary across North America on behalf of clients and to raise market awareness of Togetherall (in line with safe travel standards). Travel expected to be less than 10%

Account Manager, North America