Customer Service Advisor

Together Housing Group

Customer Service Advisor supporting Salford residents for Pendleton Together, a non-profit social landlord. Handling inquiries, complaints, housing guidance, and customer records across phone, email, and social media.

Posted 8/17/2026full-timeSalford • 🇬🇧 United KingdomMid-LevelSenior💰 £27,510 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Capable of handling challenging situations with empathy while maintaining accurate records and coordinating with teams.

Highest-signal resume keywords

Customer Service SkillsExcellent Communication SkillsProblem-Solving SkillsInterpersonal SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyResilienceProfessionalismTeamworkPositive Attitude

Certifications & Qualifications

Full Criminal Disclosure

Industry Keywords

Customer InteractionComplaint ResolutionHousing NeedsAccurate Record MaintenanceVulnerable Members of Society

About the role

Key responsibilities & impact

Serve as the first point of contact for customers through phone, email, and social media
Respond promptly to customer questions and provide accurate information about services and policies
Resolve customer complaints and issues in a timely and satisfactory manner
Log customer interactions and maintain accurate records
Coordinate with other teams and departments to escalate and resolve customer issues
Provide guidance and support regarding customers’ housing needs and options
Handle challenging customer situations with a positive and professional attitude

Requirements

What you’ll need

Excellent communication and interpersonal skills
Strong customer service skills and a genuine desire to help others
Ability to handle customer complaints and difficult situations with empathy and professionalism
Personal resilience when dealing with challenging situations
Good problem-solving skills and ability to think on your feet
Attention to detail and ability to maintain accurate records
Ability to work effectively independently and as part of a team
Full Criminal Disclosure required due to work with vulnerable members of society

Benefits

Comp & perks

Starting salary of £27,510
27 days holiday, rising to 32 over 5 years’ service
Bank holidays
Hybrid working may be considered after successful completion of 8 weeks of office-based training, subject to demonstrated competence, confidence, and ability to work autonomously
37-hour workweek, Monday through Friday
Shift schedule provided well in advance
Attractive pension scheme
Award-winning benefits