Senior Manager, Platform Operations

TodayTix Group (TTG)

Generalist operator at TodayTix Group managing diverse responsibilities across e-commerce, customer experience, and operations. Engaging with data-driven problem solving and cross-functional teamwork.

Posted 5/20/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own problem spaces across e-commerce, CX, and operations end-to-end — define success criteria, build dashboards, run analysis, and present actionable reads to leadership.
Dig into customer and operational data to find the problems worth solving, then partner with product and engineering to solve them.
Talk to customers, operators, and support agents to build qualitative context around quantitative signals.
Build prototypes, dashboards, automations, and analyses using whatever tools fit — SQL, spreadsheets, AI tools, lightweight apps. You don't wait for someone else to build it.
Write things down: frame problems, define ownership, and make next steps obvious so engineers and operators can move faster.
Partner with the data team on metrics definitions, data quality, and self-service capabilities.

Requirements

What you’ll need

5+ years of professional experience with real reps across different types of work.
Energized by breadth and ownership — you want to do more and own more than your current role lets you.
A track record of moving from problem identification to shipped solution without heavy direction.
Strong analytical skills: comfortable with SQL, data visualization, and translating data into recommendations.
Customer empathy — you've talked to real users and changed your mind based on what you heard.
Builder mentality — you've made things (any stack, any domain) and you're comfortable picking up tools, data, and automation to get something working.
Fluency with AI tools as part of your daily workflow — not occasional use, habitual use.
Clear, concise written and verbal communication — you explain the "so what," not just the "what" using only as many words as necessary.
Self-directed but coachable — you take initiative and own outcomes, but you adapt when the direction changes and let the work speak for itself.
Bonus: experience in live entertainment, ticketing, or marketplace businesses.

Benefits

Comp & perks

Hybrid work environment (blend of in-office and at-home days)
Up to 4 weeks per year of flexible 'work from anywhere'
Healthcare, vision, and dental plans, with generous contributions from the company
Life and disability insurance
Paid Parental Leave
Generous 401(k) Matching
Flexible Paid Time Off
Free membership to One Medical Group & Employee Assistance Program
Annual Professional Growth Budget
Employee donation matching
Employee Referral Program
Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata visualizationdata analysisdashboard buildingautomationprototypingproblem identificationsolution deliverymetrics definitiondata quality

Soft Skills

analytical skillscustomer empathybuilder mentalityclear communicationconcise writingself-directedcoachableinitiativeadaptabilityownership