Operations Associate

TodayTix Group (TTG)

Operations & Implementation Associate working with TodayTix Group's enterprise-level ticketing and e-commerce division. Managing event builds and on-site support for live partners in the greater New York area.

Posted 5/18/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 per yearWebsite

About the role

Key responsibilities & impact

Execute assigned event builds in the TodayTix ticketing platform — accurate pricing, inventory, allocations, and availability across all channels.
Manage daily inventory adjustments and implement pricing strategies as directed, flagging issues to senior team members proactively.
Support partner operational queries and ad-hoc reporting, escalating where needed.
Provide on-site support at event launches, including box office operations, ticket scanning, and training venue and FOH staff.
Contribute to ticketing SOPs, operational runbooks, and partner-facing training materials.

Requirements

What you’ll need

1–2 years of experience in ticketing operations, box office management, or live event operations — you understand the ticketing lifecycle end to end.
Hands-on familiarity with a ticketing platform; experience with Spektrix, AudienceView, Lineup, or similar is valued.
Strong organizational skills and high attention to detail — you catch things others miss and don't let them slip.
Comfort working across multiple concurrent workstreams in a fast-paced, sometimes ambiguous environment.
Excellent written and verbal communication skills; you can translate operational detail into clear partner-facing language.
Proficiency in Excel or Google Sheets; comfort with data and a willingness to get into the numbers.
Flexibility to work some evenings and weekends, particularly around event launches.
Genuine interest in live entertainment, performing arts, or cultural programming — this work is more fun when you care about what's on stage.

Benefits

Comp & perks

Hybrid work environment (blend of in-office and at-home days)
Up to 4 weeks per year of flexible 'work from anywhere'
Healthcare, vision, and dental plans, with generous contributions from the company
Life and disability insurance
Paid Parental Leave
Generous 401(k) Matching
Flexible Paid Time Off
Free membership to One Medical Group & Employee Assistance Program
Annual Professional Growth Budget
Employee donation matching
Employee Referral Program
Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ticketing operationsbox office managementlive event operationspricing strategiesinventory adjustmentsdata analysisExcelGoogle Sheets

Soft Skills

organizational skillsattention to detailcommunication skillsability to work in fast-paced environmentsflexibilityproactive problem-solving