Customer Experience Support Specialist – Temp to Perm

. Provide direct customer support via chat, phone, and email, delivering personalized, thoughtful responses across multiple brands.

Posted 4/21/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 per yearWebsite

Key responsibilities & impact

Provide direct customer support via chat, phone, and email, delivering personalized, thoughtful responses across multiple brands.
Handle L1 escalations with care and sound judgment.
Offer constructive, detailed feedback to improve chatbot responses, automations, and product experience—flagging what doesn’t work and suggesting how it could.
Collaborate with your team and CX Support Manager to identify trends, pain points, and opportunities for improvement.
Execute key operational tasks at short notice with strict deadlines.
Contribute to documentation by refining macros, internal resources, and knowledge base content to improve future interactions—for both humans and bots.

What you’ll need

1–2 years of experience in a customer-facing role, preferably in support, hospitality, or tech.
Exceptional written and verbal communication skills—you know how to explain things clearly, humanely, and with the right tone.
A passion for helping people and a curious, creative approach to problem solving.
The ability to observe and describe technology and product behavior, and share feedback clearly.
Enthusiasm about AI and automation as tools to support great customer experiences—not as a replacement for the human touch.
Comfort working in support systems and juggling multiple tasks and brands at once without sacrificing quality.
An openness to collaboration, iteration, and feedback, with a focus on continuous improvement.

Comp & perks

Hybrid work environment (blend of in-office and at-home days)
Up to 4 weeks per year of flexible 'work from anywhere'
Healthcare, vision, and dental plans, with generous contributions from the company
Life and disability insurance
Paid Parental Leave
Generous 401(k) Matching
Flexible Paid Time Off
Free membership to One Medical Group & Employee Assistance Program
Annual Professional Growth Budget
Employee donation matching
Employee Referral Program
Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsproblem solvingcollaborationattention to detailcustomer supportfeedback deliveryadaptabilitytime managementcreativitycuriosity