Trial Administrator
Tobii Dynavox
full-time
Posted on:
Location Type: Remote
Location: Colorado • Louisiana • United States
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About the role
- Review and process new trial and loan equipment requests
- Active role in Tobii Dynavox Trial Department phone queue
- Respond to inquiries from the Trial Department e-mail box, Teams chat, and voice mail box
- Respond to customer inquiries regarding our loan programs
- Enter new customer loan requests into the Order Management database
- Regular follow up on late loans
- Monitor and report monthly trial and loaner transactions
- Assist with distribution and management of SC Demo and Trial inventories
- Assist Intake Team as needed
- Assist with inventory audits and updating database with current inventory locations
- Assist with communications to the Sales team, including New Hire trainings, webinars, and other calls
- Perform various other duties as assigned
Requirements
- High School Diploma; Bachelor’s Degree preferred
- 2 years sales or customer service experience a plus
- Interpersonal skills
- Verbal and written communication skills
- Phoning skills etiquette
- MS Office Word and Excel, PowerPoint
- Organization skills
- Customer service orientation
Benefits
- Professional development opportunities
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order Management databaseinventory auditscustomer loan requests
Soft Skills
interpersonal skillsverbal communication skillswritten communication skillsorganization skillscustomer service orientationphoning skills etiquette
Certifications
High School DiplomaBachelor’s Degree