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Senior Customer Success Manager, RMM
ToastSenior Customer Success Manager II handling high-value regional accounts and leading complex escalations at Toast. Collaborating with C-suite executives and engineering leadership to stabilize client relationships.
Posted 6/22/2026full-timeRemote • Alabama • 🇺🇸 United StatesSenior💰 $120,000 - $140,000 per yearWebsite
ATS Keywords
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Hard Skills
SaaS Account ManagementTechnical InterpretationAnalytical AptitudeCrisis ManagementProject Management
Soft Skills
Master Complex EscalationsStrategic AdvisoryChange LeadershipExecutive Presence
About the role
Key responsibilities & impact- Master Complex Escalations
- Technical Interpretation & Translation
- Rigorous Project Management
- Strategic Advisory
- Change Leadership
Requirements
What you’ll need- 8+ Years of SaaS Account Management
- Advanced Technical & Analytical Aptitude
- Elite Crisis Management
- Strong Project Management
- Executive Presence
Benefits
Comp & perks- Competititve compensation and benefits programs
- Health insurance
- Flexible work arrangements
- Professional development opportunities