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Toast

Senior Customer Success Manager, RMM

Toast

Senior Customer Success Manager II handling high-value regional accounts and leading complex escalations at Toast. Collaborating with C-suite executives and engineering leadership to stabilize client relationships.

Posted 6/22/2026full-timeRemote • Alabama • 🇺🇸 United StatesSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact
  • Master Complex Escalations
  • Technical Interpretation & Translation
  • Rigorous Project Management
  • Strategic Advisory
  • Change Leadership

Requirements

What you’ll need
  • 8+ Years of SaaS Account Management
  • Advanced Technical & Analytical Aptitude
  • Elite Crisis Management
  • Strong Project Management
  • Executive Presence

Benefits

Comp & perks
  • Competititve compensation and benefits programs
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SaaS Account ManagementTechnical InterpretationAnalytical AptitudeCrisis ManagementProject Management
Soft Skills
Master Complex EscalationsStrategic AdvisoryChange LeadershipExecutive Presence