Senior Program Manager, Growth Enablement

Toast

Senior Program Manager at Toast owning strategies for customer education and engagement across various platforms.

Posted 6/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $120,000 - $192,000 per yearWebsite

ATS Keywords

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Hard Skills

data analysisattribution modelingprogram managementdigital engagementmarketing automationcustomer intent signalsweb analyticsconversion funnel optimizationoperational infrastructurechange management

Soft Skills

cross-functional collaborationcommunicationanalytical skillsleadershiporganizational skills

Tools & Technologies

PendoLearning Management Systems (LMS)marketing automation platformsscheduling toolsDigital Adoption Platforms

Industry Keywords

Enablement OperationsGrowth MarketingProduct OperationsSaaScustomer educationoperational governanceuser journeycustomer engagement funnelbehavior-based engagement campaignsresource discoverability

About the role

Key responsibilities & impact

Own the distribution and demand creation strategy for the customer education ecosystem, engineering how customers discover and engage with our learning across all modalities.
Scale program access and operational readiness, analyzing customer consumption trends to ensure educational resources across all formats are optimized for reach and discoverability.
Optimize the customer engagement funnel, continuously refining the user journey from initial resource discovery to active consumption.
Architect and manage the underlying technology and systems stack supporting multi-modality learning, ensuring seamless data integrations and operational continuity across in-product platforms (e.g., Pendo), Learning Management Systems (LMS), scheduling tools, and automated notification engines.
Lead measurement, attribution, and insights for the enablement program team, building frameworks to track which channels, formats, and customer cohorts drive the highest results.
Launch behavior-based engagement campaigns to intercept friction points and capture customers who have not yet engaged with critical educational resources.

Requirements

What you’ll need

5+ years of experience in Enablement Operations, Growth Marketing, Product Operations, or Program Management within a fast-paced, high-output SaaS environment.
Deep technical expertise with digital engagement and marketing automation tools, specifically including Digital Adoption Platforms (e.g., Pendo), marketing automation platforms, and advanced scheduling/LMS tech stacks.
Strong data and analytical skills, with a proven history of using customer intent signals, web/product analytics, and attribution modeling to measure program ROI and optimize conversion funnels.
Demonstrated experience building scalable operational infrastructure or 'growth engines' that significantly expand an audience's reach and resource consumption.
Strong change management and operational governance skills, with a proven ability to manage complex testing/experimentation cycles, meticulously track system and program modifications, and proactively communicate updates to cross-functional stakeholders.
Excellent cross-functional collaboration and communication skills, with the ability to bridge the gap between technical operations, product teams, and customer-facing organizations.

Benefits

Comp & perks

Competitive compensation
Health insurance
Flexible work arrangements
Professional development opportunities