Onboarding Consultant I, Guest

Toast

Onboarding Consultant managing restaurant implementations for Toast's POS system. Collaborating with restaurant owners to ensure successful onboarding and training for optimal system usage.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
Enable restaurant owners and staff to utilize Toast to create best practices for managing your daily restaurant operations - this includes management of labor and food costs, table turn time and guest relationships.
Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.
Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

Requirements

What you’ll need

3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementonboardingremote site assessmentsinstallationPOS systembest practicesoperational efficienciestroubleshooting

Soft Skills

customer satisfactioncommunicationorganizational skillsinfluencing skillsindependent operationnavigating competing priorities