IT Delivery Manager

Toast

IT Delivery Manager overseeing strategic execution and program management within the IT department at Toast. Lead IT initiatives while optimizing processes and enhancing user adoption.

Posted 6/12/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $111,000 - $178,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead end-to-end execution of complex, multi-team IT initiatives
Work closely with all IT teams to track major roadmap items
Drive end-user adoption and manage overall IT user experience
Define success metrics for IT programs and build dashboards
Act as the primary point of contact between IT domains and external business departments

Requirements

What you’ll need

5+ years of IT program delivery and enterprise system change management experience
Demonstrated ability to successfully lead and coordinate cross-functional teams
Strong fluency in various delivery methodologies (Agile, Waterfall, Kanban)
Experience with IT intake and ticketing systems (ServiceNow, Jira)
Exceptional written and verbal communication skills
Highly organized with strong analytical skills

Benefits

Comp & perks

Competitive compensation
Benefits programs including health insurance
Flexibility to meet changing needs
Opportunity for professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT program deliveryenterprise system change managementAgileWaterfallKanbananalytical skills

Soft Skills

leadershipcoordinationcommunicationorganization