Principal HR Business Partner, R&D

Toast

Principal HR Business Partner overseeing HR strategy for Toast's 2,000+ R&D organization. Collaborating with senior leaders to shape organizational design and culture.

Posted 6/10/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesLead💰 $159,000 - $254,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with R&D SVPs, VPs and senior directors to design and evolve org structures that scale; Serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity.
Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation.
Drive consistent, high-quality performance calibrations across Engineering, PM, and Design — building leader capability and ensuring fair, differentiated outcomes.
Champion a culture of clear expectations and candid feedback; help leaders understand what "raising the bar" looks like in practice.
Use engagement data, pulse surveys, and qualitative signals to surface org health risks and partner with leaders on action planning.
Serve as the R&D voice in the design and rollout of company-wide people programs — ensuring compensation cycles, leveling frameworks, and engagement initiatives land effectively.
Bring an analytical lens to your work — using data to shape decisions, measure outcomes, and tell a coherent story to senior stakeholders.

Requirements

What you’ll need

8+ years of HR Business Partner experience, with at least 5 years supporting engineering, product, or design organizations.
Demonstrated expertise in org design — you've led restructuring initiatives, not just supported them.
Experience as a trusted partner to VP- and SVP-level leaders; you're known for your ability to influence and coach.
Strong analytical skills — comfortable using AI tools and working with employee data, engagement metrics, and headcount models to shape recommendations.
Excellent judgment: you know when to push, when to listen, and when to escalate.
High EQ and the ability to build trust quickly across a diverse, technically-oriented workforce.
Experience at a high-growth SaaS or fintech company.
Experience supporting a globally distributed R&D org.

Benefits

Comp & perks

compensation cycles
leveling frameworks
engagement initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

org designrestructuring initiativesanalytical skillsemployee data analysisengagement metricsheadcount modelsperformance calibration

Soft Skills

trusted advisorinfluencecoachingexcellent judgmenthigh emotional intelligencebuilding trustchange communication