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About the role
Key responsibilities & impact- Lead and develop a high‑performing team of 10-12 Specialists
- Handle escalations and quality
- Develop and implement innovative ways to work smarter and scale the team
- Uncover and create opportunities to drive customer growth
Requirements
What you’ll need- 8+ years in customer success or marketing
- 2+ years experience successfully leading & managing teams
- Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale
- Excellent communication, interpersonal and writing skills
- Love for developing people in a high growth environment
- Enthusiastic about technology with demonstrated technical aptitude
- Strong project management skills and an ability to multitask
- Creative, analytical and execution-oriented
- Ability to effectively operate both strategically and tactically
- Hospitality background is a nice to have
Benefits
Comp & perks- Competitive compensation and benefits programs
- Health Insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successmarketingproject managementprocess-orientedbuilding playbooksSLAsQA mechanismstechnical aptitudemultitaskinganalytical skills
Soft Skills
leadershipcommunicationinterpersonal skillswriting skillspeople developmentcreativityexecution-orientedstrategic thinkingtactical thinkingenthusiasm