Onboarding Consultant III, Menu Enterprise

Toast

Onboarding Consultant managing complex menu implementations for restaurants and local businesses. Supporting high-value customers with Toast's Multi-Location Management tools and ensuring successful onboarding journeys.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $93,000 - $149,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the Customer Onboarding Journey: Leverage your Toast product knowledge and project management skills to partner with restaurant owners or operations teams to build scalable and repeatable onboarding plans that will produce a high quality implementation experience, enhancing the overall onboarding journey.
Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
Own Implementation Success: You are responsible for managing a complex and diverse portfolio of projects across various market segments. Success is measured by your ability to ensure the success of both your customers and cross-functional partners. Maintaining meticulous notes and documentation is a continuous requirement for this role.
Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support quality implementations.
Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

Requirements

What you’ll need

6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout.
Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes.
Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence.
Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities.
Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline.
Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements.
Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience.
Experience with Toast’s MLM suite of products or similar enterprise level menu management tools.

Benefits

Comp & perks

Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managemententerprise onboardingimplementationprogram managementrisk managementcritical thinkinganalytical skillssolution-oriented

Soft Skills

autonomyownershipurgencycommunication skillsinfluencecollaborationcustomer-obsessedexecutive presence