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About the role
Key responsibilities & impact- Manage a regionally based book of customers
- Partner closely with New Business Sales and Growth Sales Leadership
- Collaborate cross-functionally with Product and Professional Services
- Build credibility and trust with customers
- Retain and grow SaaS revenue through consultative engagements
- Drive activation and adoption across the Toast product suite
- Conduct discovery to identify expansion opportunities
- Contribute to scalable Customer Success workflows
- Travel for onsite visits
Requirements
What you’ll need- Fluent/Bilingual in Mandarin Chinese and English (written and verbal)
- 6+ years of Account Management, Customer Success, Sales, or comparable experience
- Demonstrated ability to operate independently
- Strong technical aptitude
- Proven track record of exceeding goals
- Exceptional communication and relationship-building abilities
- Adaptable and flexible
- Critical thinking and problem-solving mindset
Benefits
Comp & perks- Competitive compensation and benefits programs
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Bonuses
- Stock options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSCustomer SuccessAccount ManagementSalesConsultative EngagementsTechnical AptitudeDiscoveryActivationAdoptionWorkflows
Soft Skills
CommunicationRelationship BuildingAdaptabilityFlexibilityCritical ThinkingProblem SolvingIndependenceCredibilityTrustCollaboration