Director of Operational Excellence

Toast

. Build and scale Toast's Process Engineering & Continuous Improvement program .

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesLead💰 $193,000 - $309,000 per yearWebsite

About the role

Key responsibilities & impact

Build and scale Toast's Process Engineering & Continuous Improvement program
Lead end-to-end process redesign across the customer lifecycle
Uncover and permanently resolve systemic issues
Leverage AI and automation to scale operations
Identify and eliminate operational waste
Define and own enterprise-wide process KPIs
Establish governance and accountability frameworks
Embed a culture of continuous improvement across the organization
Lead and develop a high-performing team

Requirements

What you’ll need

10+ years in process engineering, operations, continuous improvement, or transformation leadership
Proven track record of deploying AI and automation solutions
Deep expertise in process improvement methodologies
Demonstrated ability to drive measurable impact
Proven ability to lead cross-functional investigations
Strong analytical and systems-thinking mindset
Excellent communication and storytelling ability
Skilled at building governance structures
Growth-oriented leader with experience building teams

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process engineeringcontinuous improvementAI solutionsautomation solutionsprocess improvement methodologiesoperational waste eliminationenterprise-wide process KPIsgovernance frameworkssystems-thinking

Soft Skills

leadershipanalytical mindsetcommunicationstorytellingteam buildingcross-functional collaborationgrowth-oriented