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Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Develop, support, and coach your team of Go-Live Sales Coordinators including 1:1’s, team meetings, and ongoing enablement and professional development
- Manage cross-functional relationships and customer expectations that contribute to a high level of customer satisfaction and project velocity
- Understanding the needs of the business to identify and target areas of opportunity within various project backlogs.
- Play a key role in interviewing, hiring, and enabling team members to support the goals of the business in scaling operations efficiently
Requirements
What you’ll need- At least 3 years of customer service, project management or payroll experience in comparable industries
- Leadership experience is preferred, though a senior individual contributor may be considered.
- Strong leadership, teamwork, communication & cross-departmental collaboration skills
- Excellent customer service skills with the ability to coach and train others to do the same
- Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and proactively driving process improvements.
- Proficiency in Salesforce and the Google suite of software required.
Benefits
Comp & perks- Competitive salary
- uncapped commissions
- benefits and equity (if eligible)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer servicepayroll
Soft Skills
leadershipteamworkcommunicationcross-departmental collaborationcoachingtrainingstrategic planningoperational planningprocess improvement